Returns and cancellations

Every saree is one of a kind and inspected by us before it leaves. So we don't take returns or exchanges, with two clear exceptions.

When we take a saree back

• The wrong saree arrived. If what you receive is not the saree you ordered.
• It was damaged in transit. If the parcel or the saree was damaged on the way to you.

In either case, tell us within 48 hours of delivery and send an uncut unboxing video: one continuous video from the sealed parcel to the opened saree. We then collect the saree and refund you in full, or replace it if the right piece is still available.

Cancelling an order

You can cancel any time before we dispatch it, and we refund the full amount. Write to us or message us on WhatsApp with your order number. After dispatch, an order can't be cancelled.

Refunds

Refunds for online payments go back to the same account through Cashfree, usually within 5–7 working days. For pay-on-delivery orders, we refund by UPI to a number you give us.

Colour and handloom character

Handloom sarees have small irregularities in the weave, and colours can look slightly different on different screens. These are part of the craft and are not damage.